Strategic Planning: Collaborated with pharmacy management to assess challenges and opportunities, leading to the development of a comprehensive plan for growth and operational efficiency.
Project Management: Spearheaded projects aimed at modernizing systems, automating workflows, and implementing data analytics solutions. Managed timelines, resources, and budgets to ensure successful implementation.
Fiscal Management: Oversaw budgeting and financial tracking, contributing to the pharmacy's growth and resource optimization.
Workflow Automation: Developed and implemented automation solutions that streamlined inventory management, customer order tracking, and prescription fulfillment.
Data Analytics: Built a data analytics platform that enabled real-time tracking of key performance indicators like sales, customer satisfaction, and inventory levels.
Reporting & Decision Support: Delivered actionable insights through regular reporting, empowering the management team to make data-driven decisions.
Quality & Compliance: Ensured all solutions were compliant with healthcare regulations and quality standards.
Customer Relations: Improved customer service by optimizing operational processes, contributing to increased customer satisfaction and loyalty.
Team Leadership & Development: Managed cross-functional teams and fostered a culture of continuous improvement and learning.
Outcome: My multi-faceted approach led to significant improvements in operational efficiency, customer satisfaction, and financial performance, reinforcing the pharmacy's reputation and standing within the community.